[ Original Message ]
excuse me, I want to check my order about shipment, number is 20180823-0016912, thank you.
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Hello Chileng Li ,
Thank you for contacting our Customer Care Services.
We try our best to swiftly send purchased items as soon as possible.
As you may already know, orders take 3-12 business days to process (excluding weekends and holidays - Please note that June 6th and 13th are National Holidays in Korea). So, according to our policy, your order should be shipped by September 10th
Having checked order 20180823-0016912, we are only waiting to receive the following item(s) No Lie Hip Sack
Unfortunately, we cannot give you the exact date on which it will be ready but you are welcome to contact us again if you wish for an early update on your order status. If you need your package before a specific date, please let us know the date so we can monitor it accordingly. If there are some items that are not ready by the aforementioned date, they may be sent in a separate package later, for no additional charges.
You will be notified by email with your package tracking number when your order is on its way.
We appreciate your patience.chine
Thank you for shopping with us and have a great day!
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