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Title return items
Posted by STHSW_팀원 (ip:)
  • Date 2018-09-20 12:12:13
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[ Original Message ]
hi i’d like to return some items that i ordered simply because they didn’t fit. please get back to me! thanks


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Hello Angela and thank you for contacting CHUU Customer Care Services.

We are sorry to hear of your decision and would like to guide you through the unwanted return process.

Please reply to this email with your order number and the list of the items you wish to return - this is important for faster refund process.


  1. Please print and fill out the 2 attached documents

  2. INVOICE FORM: Fill the fields highlighted in yellow. Important: write a total value below $50 to avoid extra charges by the customs and send the package as a ‘gift’. Give this document to the carrier.

  3. RETURN NOTE: Please state your name, your order number and reason of the return and place the document inside the package.

  4. Return the package to us. You have 7 days after receiving this email to return the package to us. You can choose the most economic option even if the package takes longer to return. However we recommend to use a service with a tracking number to help us to locate the package. All returning shipment for unwanted products need to be sent at customer's expense. Any cash-on-delivery packages of unwanted merchandise will not be accepted. If you are late to return the package, please notify us before sending the package.

  5. Send us an email to confirm that you have sent the package and communicate us the tracking number if there is one.

  6. If you do not have an account on CHUU yet, please make one at http://en.chuu.co.kr/member/join.html. This will fasten the process of receiving the refund.


REFUND: Once we confirm reception of the product in its original condition/packaging with tags intact, you will be refunded for the full amount of merchandise in the form of CHUU Store Credit. (Please note a $8.99 shipping fee will be deducted if your net purchase amount after returning is less than the minimum free shipping requirement). You can use this store credit to order the correct size/color or a replacement item.





Thank you for your co-operation!

Please let us know if you have any more questions.


Attachment CHUU_return form.pdf , Invoice_Form - CHUU - (1).xlsx
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