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Title shipping dates
Posted by STHSW_모간, 정신영, 로렌스, 지나 (ip:)
  • Date 2021-03-31 16:03:35
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[ Original Message ]

Why does it take so long to ship and arrive? I've ordered about two weeks ago but it still says qued for shipping. 


We are very sorry to hear that you are not satisfied with our services. In order to offer the best prices for our customers, we run a primarily inventory-free business so most of the items currently available on our website are technically not available to ship immediately as they may still need to be manufactured by the production team and sent to us this is why we have a processing time of up to 12 working days (weekends are not included).


The items we order from the production team can over exceed the actual availability and as a result, we are later informed if items are sold out.


Having checked your order, it is still running on schedule. The last processing day for your order should be April 1st and since you added items that need an additional 1-12 days processing window, it has taken longer than the initial date you may have been told in our automated emails.


It's unfortunate that you didn't contact our customer service team with your concern regarding shipment as your order is over $100, so we could have created an early partial shipment for you.


Next time if you have any issues with your order please contact us via messenger or our email: support@ppbstudios.zendesk.com. We are always happy to help :)


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