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  • Be A Chuu Member
    To join us as a CHUU Member, all you need to do is sign up.
    To activate your CHUU Membership, please sign in before completing your order.
    Great discounts and coupons will not be applicable on orders made using guest checkout.
    So why not? Join Us
    Benefits By Your Member Status

    Gain more benefits by being Chuu's member

    There will be an update of status change on the 1st of every month based on the previous 6 months records.
    Along with the update, a coupon will be issued on the 1st of every month.
    The issued coupon is only valid from the 1st to the 30th.
    (Coupons that have been used can not be restored or reissued so use them carefully please.)
    Status RED CHUURED CHUU ORANGE CHUUORANGE CHUU YELLOW CHUUYELLOW CHUU GREEN CHUUGREEN CHUU BLUE CHUUBLUE CHUU NAVY CHUUNAVY CHUU VIOLET CHUUVIOLET CHUU
    Qualifications Orders less than
    $250
    Orders less than
    $400
    Orders less than
    $550
    Orders less than
    $700
    Orders less than
    $1000
    Orders less than
    $3000
    Orders Above
    $3000
    Benefits Store credit 1%
    One(1) $5 off
    coupon per month
    Store credit 2%
    One(1) $5 off
    coupon per month
    Store credit 2%
    Two(2) $5 off
    coupons per month
    Store credit 3%
    Two(2) $5 off
    coupons per month
    Store credit 3%
    One(1) $10 off
    coupon per month
    Store credit 4%
    Two(2) $10 off
    coupons per month
    Store credit 4%
    Three(3) $10 off
    coupons per month
    Savings Extra credit 1% Extra credit 1% Extra credit 2% Extra credit 3% Extra credit 4% Extra credit 7%
  • How To Order
    Step 1 : Browse or search for items you want.
    Step 2 : Add item(s) to cart by clicking on the [Add to cart] button
    Once you are done shopping, you can review, remove or modify option(s)/quantity of the item(s) on the cart page.
    Please check before you move on to the next step.
    Step 3 : Proceed to checkout. If you're not a member yet, you can checkout as a guest.
    Step 4 : Enter your billing and shipping information
    Step 5 : Select your payment method and pay accordingly.
    Step 6 : You have successfully completed the order if you see a "Thank you" message and your order number on the screen.
  • The Following Payment Methods Area Available
    [Paypal / Credit card via PayPal] : powered by Paypal
  • Shipping Rates
    Our Standard flat shipping charge of $8.99 USD on orders below FREE shipping minimum.
    Free on orders over $100
    Asia Customers
    Hong Kong, Singapore, Taiwan, China, Japan, Malaysia, Thailand,Indonesia, Laos, Cambodia, Vietnam, Philippines, Macao, Maldives, Mongolia, Nepal, Brunei Darussalam
    Free on orders over $200
    Non-Asia Customers
    USA, France, Great Britain, Canada, Australia, New Zealand, Russia, Spain, Germany, Poland, Portugal, Brazil, Argentina, Sweden, Switzerland, Turkey, Belgium, Chile, Denmark, Hungary, Greece, Netherlands, Mexico, Italy, Etc.
    Track Your Package
    Customs
    Destination countries may levy taxes on your purchased goods, which the receiver will be responsible for.
    CHUU is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues.
    Please check your country’s customs policies before placing your order.
    Shipping Duration
    Orders take 3-12 business days to process. Depending on the status of our manufacturers, some products may take longer.
    Because of the nature of the Korean fashion market, some delays are inevitable and can delay your order by up to 20 business days.
    Please kindly understand that CHUU does NOT offer cancellations due to these delays. One thing to note is that these delays are true for ALL customers of our brands, Korean and foreign alike. We would like to assure our customers that we will do everything we can to deliver your order as fast as possible to wherever you are.
    In case of delays, please know that we are working to serve you best. We would like to warn our customers in advance that all footwear are likely to take longer due to their popularity and manufacturing process. Please keep this in mind and order well in advance from the date you need it, to ensure they arrive in time!
    Your tracking code will be sent to you via email once it is shipped. Shipment takes 3-12 business days, although certain regions may take longer.
    If your package does not arrive within 8 business days from shipment, please contact our customer service center.
    Failure to Deliver
    CHUU is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, etc.
    Additional shipping charges will result from such situations, which is not the same as our usual discounted shipping charge.
    When a shipment is sent back, there will be an email regarding the situation, and when proper action is not taken within 3 weeks, we reserve the right to dispose the shipment.
  • Refunds And Returns
    Please contact our Customer Service Team before any action is made.
    Return processes differ depending on the type of return.
    Unwanted Return
    Returning shipment of unwanted merchandise are sent at the customer's expense.
    Customers are responsible for return shipping fees and any cash-on-delivery packages of unwanted merchandise will not be accepted.
    The return shipping fees are not available for refund.
    CHUU offers full unwanted refunds for customers that have changed their mind, provided

    1. The item is unworn, unwashed, undamaged
    2. Notified us within 5 business days of receiving your package
    3. Original tag(s), wrapping(s) or box(es) are intact
    4. Shoes must be tried on indoors and show no signs of wear
    5. Understand that accessories including swimwear, underwear, jewelry and eyewear cannot be returned due to hygienic reasons

    All refunds will be made in the form CHUU Store Credit sent via the registered email.
    SALE items cannot be refunded and will not be eligible for an unwanted refund.
    Any cash-on-delivery packages of unwanted merchandise will not be accounted for.
    Refunds via CHUU Store-Credit will be finalized once we confirm the recipient and the requirements if met.
    For those who meet the free-shipping quota; $ 8.99 will be deducted if your net purchase amount after return is less than the minimum free shipping requirement for partial/full item refunds.
    Damaged Return
    Please contact our Customer Service Team before any action is made, along with evidential documents to show its defect.
    CHUU offers Fed-Ex pick-up services for damaged items or goods, provided;

    1. The item is unworn and unwashed
    2. Different than what was ordered (item, color, texture, quality or overall look)
    3. Notified us within 5 business days of receiving your package
    4. Original tag(s), wrapping(s) or box(es) are intact

    All refunds will be made directly back to the corresponding credit card.
    CHUU reserves the right to refuse returns when the above conditions are not met.
    CHUU reserves the right to refuse products sent back without prior consultation.
    Out Of Stock Refund
    When a product you ordered is sold out, we refund the amount to your credit card and notify you via your registered e-mail address.
    This means that your product is sold out from the market and is no longer available for shipping.

    Due to the fast-paced fashion industry in Korea, popular products quickly sell out.
    We try our best to most efficiently notify our customers and update our system as frequently as possible to prevent such cases,
    but because Chuu runs a zero-inventory system to offer better prices to our customers, these instances are sometimes inevitable.
    We sincerely apologize for such inconvenience :(

    If, after deducting the value of the sold-out product, your net purchase amount becomes less than the free shipping minimum requirement,
    you do not need to worry. In such cases, you will not be charged for additional shipping. In the case that more than 50% of the number of products in your order is sold out, you may choose to cancel the entire order.
    Should this be the case, please email us within 24 hours of receiving the last sold out notification email.
    We want to make sure you receive the items you ordered as soon as possible, so if we do not hear back from you, we will go ahead and process the rest of your order as planned.
    Please kindly understand after this time frame, the option to cancel the order will unfortunately be no longer valid.

    Price Adjustment Policy
    f a certain item (same color and size), you have purchased has reduced in price we will refund you the differing amount via CHUU Store-Credit. Notice of the price difference must be made 7 days from the date of purchase and is only applicable for items purchased at original prices.

    WE DO NOT OFFER PRICE MATCHING FOR BLACK FRIDAY DEALS AND FLASH SALES.request a price adjustment via email
    support@ppbstudios.zendesk.com

  • An Item Is Eligible For Cancellation If
    You posted a Return request within 24 hours of payment and your order is still under "Pending" status
    (if your order is under "Queued for Shipment" status, please contact our customer service center); or
    the order is delayed for more than 10 days since payment and you have not received and notification regarding the delay; or
    the ordered item is out of stock.
    Separated Shipping Policy
    If multiple items are not ready to ship out together within the 4~5day period, the readied products are shipped out first separately.
    By any chance you do not wish separated shipment,
    please contact us through the 'changes before delivery' board before 4PM(KST) on a weekday.
    If you post this on a different board or post it after 4PM,
    the customer will have to pay for the shipping.
  • Period Of Use
    Savings earned from orders will be available 20 days after the delivery has been made
    It will be considered as "unavailable savings" for 20 days.
    Unavailable savings will be temporary in the case of refunds or order cancellations
    Available savings (total savings - used savings - unavailable savings) can be used immediately when making purchases.
    Terms Of Use
    Regardless of the checkout price, the savings point have to be above $5 to be used.
    Upon cancellation or refund, savings point will automatically be restored and only the remaining balance will be refunded.
    Ex) item1 ($50) + item2($30) + $5 savings : actual payment is $75
    -> Upon refunding item2 : $5 savings is restored and $25 will be refunded.
    Expiring Conditions
    If a coupon has been used for a purchase and there's been a cancellation or a refund,
    the coupon is considered 'used' and will not be refund.
    Upon unregistering, savings will be dissolved.
    Savings point will dissolve after 3 years if no additional savings are being made from the time of your last accumulated savings.
    Discount Coupon Guide
    Each coupon has a purchase price, so in the case of partial refund that does not fit the purchase price,
    the coupon is applied automatically to the refund product.
    Ex) item1 ($60) + item2($20) + $2 coupon (for purchases above $30) : actual payment is $78
    -> Upon refunding item1 : non-refunded item is under $30 so the coupon automatically will be applied to the refund product, actual refunded money will be $58.
  • Savings Conditions
    Picture(wearing it) + above 100 words : $1 Savings
    Picture(product) or less than 100 words : $50 Savings
    Up to 2 reviews are accepted for a single order with multiple items.
    Denied Savings Conditions
    1. Product that are more than 30 days old since it's been delivered.
    2. Sale, exchange, event products
    3. Products under $10 of value
    4. 2 Picture reviews with 2 products with different coordination will earn you only one savings point.
    Savings Usage
    Savings have to be above $5 to be used.
  • Wholesale Inquiry
    Chuu always welcomes partners with great craftsmanship for clothing.
    If you wish to be a distributor of Chuu's products, please include an introdution or a letter of proposal on the board, we will contact you as soon as possible.
    Thank you for your interest.