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Refunds and Returns
Please contact our Customer Service Team before any action is made.
Return processes differ depending on the type of return.

Unwanted Return
Returning shipment of unwanted merchandise are sent at the customer's expense.
Customers are responsible for return shipping fees and any cash-on-delivery packages of unwanted merchandise will not be accepted.
The return shipping fees are not available for refund.
Please note that we cannot accept the return of facial masks, mask filters, swimwear, underwear and accessories for hygienic reasons. All contact lenses are final sales and cannot be returned. If you received a defective or wrong product, please contact CHUU customer service with pictures showing the issue so we can assist you.
CHUU offers full unwanted refunds for customers that have changed their mind, provided;

1.    The item is unworn, unwashed, undamaged
2.    Notified us within 5 business days of receiving your package
3.    Original tag(s), wrapping(s) or box(es) are intact
4.    Shoes must be tried on indoors and show no signs of wear
5.    Understand that masks, contact lenses, and accessories including swimwear, underwear, jewelry and eyewear cannot be returned due to hygienic reasons

All refunds will be made in the form CHUU Store Credit sent via the registered email.
SALE items (50% off and more) cannot be refunded and will not be eligible for an unwanted refund.
Any cash-on-delivery packages of unwanted merchandise will not be accounted for.
Refunds via CHUU Store-Credit will be finalized once we confirm the recipient and the requirements if met.

Damaged Return
Please contact our Customer Service Team before any action is made, along with evidential documents to show its defect.
CHUU offers Fed-Ex pick-up services for damaged items or goods, provided;

1.    The item is unworn and unwashed
2.    Different than what was ordered (item, color, texture, quality or overall look)
3.    Notified us within 5 business days of receiving your package
4.    Original tag(s), wrapping(s) or box(es) are intact

All refunds will be made directly back to the corresponding credit card.
CHUU reserves the right to refuse returns when the above conditions are not met.
CHUU reserves the right to refuse products sent back without prior consultation.

Out Of Stock Refund
When a product you ordered is sold out, we refund the amount to your credit card and notify you via your registered e-mail address.
This means that your product is sold out from the market and is no longer available for shipping.

Due to the fast-paced fashion industry in Korea, popular products quickly sell out.
We try our best to most efficiently notify our customers and update our system as frequently as possible to prevent such cases,
but because Chuu runs a zero-inventory system to offer better prices to our customers, these instances are sometimes inevitable.
We sincerely apologize for such inconvenience :(

If, after deducting the value of the sold-out product, your net purchase amount becomes less than the free shipping minimum requirement,
you do not need to worry. In such cases, you will not be charged for additional shipping.
In the case that more than 50% of the number of products in your order is sold out, you may choose to cancel the entire order.
Should this be the case, please email us within 24 hours of receiving the last sold out notification email.
We want to make sure you receive the items you ordered as soon as possible, so if we do not hear back from you, we will go ahead and process the rest of your order as planned.
Please kindly understand after this time frame, the option to cancel the order will unfortunately be no longer valid.

Price Adjustment Policy
If a certain item (same color and size), you have purchased has reduced in price we will refund you the differing amount via CHUU Store-Credit. Notice of the price difference must be made 7 days from the date of purchase and is only applicable for items purchased at original prices.


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